Keycamp holidays - frequently asked questions

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Frequently asked questions

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How do Keycamp check and maintain their gas appliances?
On arrival?
Are there campsite rules we need to know about?
Are the swimming pools supervised?
Are campsite facilities available all season?
Will a barbecue be supplied?
What courier service will be available?
Can I use Keycamp on-site services?
Where can I find up to date information on the holiday site?
Can my child join a children's club they are too old/young for?
Can I book the children's clubs in advance?
What time do the children's club sessions run from?
What type of activities take place in the children's clubs?
Can I arrange for my child to stay longer at the sessions?

How do Keycamp check and maintain their gas appliances?

All our mobile homes have their gas, electricity and other health and safety areas checked annually. These checks are recorded and kept on file for future reference. Our Repair and Maintenance staff are fully trained to carry out these tests and certify our units as safe for use.

There are no specific UK standards covering gas and electricity testing that we must adhere to. The gas certificate we use is based on the Landlords Gas Certificate as used for rented properties in the UK and we commission an Electrical Consultant to advise what level of testing we carry out on the campsite and mobile home electrical system.

On arrival?

On arrival at the campsite, head to the Keycamp Reception. Most Keycamp Receptions are near the main campsite entrance and are clearly signposted. Your couriers will greet you and show you to your accommodation. You will need to have your Accommodation voucher ready at this point. Your accommodation will be available from 3pm so please plan your holiday to arrive after this time. If you arrive after reception has closed for the evening, you will always be able to find a courier on site. Site barriers are usually lowered for siesta and during the night, so you may have to leave your car outside at this time and enter the site on foot.

Are there campsite rules we need to know about?

Life on site tends to be quite relaxed and easygoing, but we do ask our customers to comply with the few rules that are imposed by campsite management. For the comfort of all guests, most sites impose a rule of silence between 10pm - 7am and do not allow vehicles to drive during these times. Many only allow conventional swimwear in swimming pools due to health and hygene regulations. Children should always be accompanied to the sanitation blocks.

Are the swimming pools supervised?

Not all campsites have lifeguards on duty, and those that do may only be on site in July and August or for a limited time during the day. We strongly advise that you supervise your children at all times when they are using swimming pools and waterchutes.

Are campsite facilities available all season?

Our range of sites is second to none, carefully selected for their location, facilities and consistently high standards. Many have waterparks and chutes and slides, supermarkets, restaurants and takeaways and entertainment. However, there may be some facilities which cannot always be made available, particularly in early summer, as they are subject to weather, demand, or local regulations. As we do not own the campsites this is regrettably beyond our control.

Will a barbecue be supplied?

Where permitted we supply charcoal barbecues with tents, Classic Midi and Supernova mobile homes and Villanovas. We supply gas barbecues with Grand mobile homes. Please note that the charcoal is not supplied.

What courier service will be available?

All our sites have a Keycamp reception staffed by our own couriers, who are carefully selected and trained to provide an efficient and unobtrusive service. They will be there to greet you on arrival having carefully cleaned and prepared your mobile home or Supertent in advance. They will be able to tell you more about the campsite facilities, the local services and places to visit. Please do ask them if you need any help or assistance, and advise them immediately of any problem, however small.

Can I use Keycamp on-site services?

Keycamp on-site services are there for you to use as you wish. You can check availability of services on the sites you are visting by checking your brochure. Walking, cycling, wine and château notes are available on many sites, to help you make the most of the local area, and can be borrowed from Keycamp reception. Fun Station is our brand new children's club, available on selected sites twice a day, 6 days a week, run by experienced children's couriers in a safe and secure environment. Base is a gathering point exclusively for teenagers aged 13+, where they can meet like-minded people and try new activities. Canoes can be borrowed (subject to availability) on many sites by lakes and rivers as well.

Where can I find up to date information on the holiday site?

Browse through our website or check our latest brochure. Plus, your Local Guide provided closer to departure will provide lots of site information.

Can my child join a children's club they are too old/young for?

If you have a child that would prefer to be with their sibling and is close to the entry age of the club, then subject to availability and suitability of the activities, this shouldn’t be a problem. Children under 4 yrs cannot attend children's clubs but may use the Mini Fun Station service if available and accompanied by a parent. Please speak to the couriers.

Can I book the children's clubs in advance?

All clubs operate on a first-come-first-served basis and cannot be booked in advance. On arrival at your site, please liaise with the children’s courier who will advise on availability.

What time do the children's club sessions run from?

There will normally be a morning and an afternoon session each lasting 2½ hours every day apart from Tuesday, exact times arranged by the couriers. Base also runs off-site activities and evening sessions.

What type of activities take place in the children's clubs?

Depending on the type of club, activities include nature trails, treasure hunts, picnic days, team games e.g, rounders and volleyball, sports coaching, mini olympics, arts and crafts and dance and drama.

Can I arrange for my child to stay longer at the sessions?

All children must be collected at the appointed time. Children are signed in and out and so a responsible adult must be present at this time.